Matrix Thrust Privacy Policy

1. Who We Are

The data controller for personal information collected through this Site is Matrix Thrust, a manufacturer of industrial robot linear-motion systems, with its principal place of business at No.8 Dachong Industrial Zone, Huaishi Ave. W., Nansha, Guangzhou, Guangdong, China. For privacy questions, contact info@matrixthrust.com.

2. Information We Collect

(a) Information you provide: When you submit an inquiry form, we collect the contact details you enter (such as your email address), your message content, and any company name you choose to provide. A hidden anti-spam field is used solely to filter automated submissions and is not processed as personal data.

(b) Information collected automatically: When you browse the Site, we may collect your IP address, browser type, device information, referring pages, and usage data through cookies and similar technologies (see our Cookie Policy).

3. How We Use Your Information

• To respond to your inquiries and provide quotations or technical support;
• To process and manage potential orders and projects;
• To operate, maintain, and improve the Site and our products;
• To comply with legal obligations and prevent fraud.

4. Legal Basis

For visitors in the European Economic Area, we rely on legitimate interests (responding to business inquiries, improving our services) and, where required, your consent (e.g., non-essential cookies) under the GDPR. For visitors in China, we process personal information in accordance with the Personal Information Protection Law (PIPL). You may withdraw consent at any time where processing is based on consent.

5. Cookies & Similar Technologies

We use cookies to keep the Site functioning, remember preferences, and understand usage. See our Cookie Policy for the full list and how to manage them.

6. How We Share Information

We do not sell your personal information. We may share it with: service providers who help operate the Site (e.g., hosting, analytics); and professional advisers or authorities where required by law. Where a project requires it, we may share relevant inquiry details with affiliated group companies to fulfill your request.

7. International Data Transfers

As a China-based company serving global customers, your information may be processed and stored in China or by service providers in other countries. Where we transfer personal data out of your region, we rely on appropriate safeguards recognized under applicable law.

8. Data Retention

We retain personal information only as long as necessary for the purposes described here, to comply with legal obligations, or to resolve disputes. Inquiry records are typically retained for up to 24 months after the last contact, unless a longer period is required by law or an ongoing project.

9. Your Rights

Subject to applicable law, you have the right to access, correct, delete, or restrict your personal data, to object to certain processing, and to data portability. Under PIPL you may also request an explanation of our processing rules. To exercise these rights, contact us at info@matrixthrust.com. We will respond within the timeframe required by law.

10. Data Security

We use reasonable technical and organizational measures (including encrypted transmission and access controls) to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Site is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision. Material changes will be indicated on the Site.

13. Contact